Criminal charges have been laid against the Zambian operations of MTN and Airtel for neglecting to meet “minimum standards of quality service” in the East African country.
This was disclosed late on Monday by Zambia’s Information and Communications Technology Authority (Zicta).
Zicta said it had also laid criminal charges against Zambia’s Telecoms Company, raising the total number of culprits facing charges to three.
It said the two charges that have been laid are those of failure to comply with “minimum standards” of excellence of service.
According to Zicta, the other one charge is the one of “failure” to comply with a “provision in the quality of service guidelines.”
It was resolved in June 4 this year that the three cellphone companies be indicted for proffering inadequate service in the country.
“We have decided to take remedial measure relating to the enforcement of quality of service in order to protect public interest,” Zicta said in a statement on Monday, adding the dipping quality of service levels has led to problematic communication in Zambia.
This has caused a public uproar and has had an undesirable impact on business in the country.
“Under the published quality of service guidelines, Zicta has an option to invoke either administrative or criminal sanctions arising from the failure to adhere to the set parameters relating to quality of service,” it said.
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